Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return eligible items within 30 days of receipt for a refund. Returned item(s) must be in their original condition and packaging. Please note that original shipping charges are non-refundable.

The returns policy may vary during promotional periods. Please check the terms & conditions of the specific promotion before placing your order.

For the return or exchange of Mavqelia products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotions)

To initiate a return, please contact us at support@mavqelia.com. Quote your Order Number and the Item(s) you would like to return. Our team will review your request and inform you of the next steps upon receipt of your email.

Once your return is approved, please ship the item(s) to our return warehouse:

Return Warehouse Address:
Unit 101, No. 5 Ailian Road, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen
Contact Phone: +86 132 4678 5109

Please do not send returns directly to this address without contacting our support team first. Unauthorized returns may not be processed. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@mavqelia.com with the subject line: DAMAGED. This must be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@mavqelia.com with the subject line: MISSING ITEM along with your order number.